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Most frequently asked questions
How can I register my child?
At what age can my child start?
How can I book a session?
How many sessions per week do you recommend?
How long does a session last?
Do I need to attend the session with my child?
Who are your teachers ?
What languages do you offer ?
What pedagogical framework do you use ?
How long does it take for my child to learn?
Is there any homework?
My child studies a new language at school, can you provide support tuitions?
How much does it cost?
How do packages work ?
How can I pay?
Can I change my mind?
What should I do if there is an audio issue with zoom?
Do I need a high-speed internet connection ?
Do I need to install something on my computer?
Does it work on any device?
What if the sound seems to not work during the interview or the first session ?
Scheduling and paying
Paying with PayPal
Why do you use PayPal ?
Do I really have to create a PayPal account ?
How do I change/cancel a booking?
Will I receive reminders for my bookings?
Can I request with the coach to reschedule at short notice ?
Why am I struggling to book a session for tomorrow ?
Late parent request for change
Can I make a last minute request with the coach to reschedule?
What should I do after a session?
Why does my child need to watch the video everyday?
Why can I not connect to the Zoom meeting room?
My audio does not work
My video does not work
Teaching and Learning
Why do you say coach and not teacher ?
What is a near-native coach ?
Is the content standardised for all classes?
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