Search the VivaLing help center !

Most frequently asked questions

Basics

• How can I register my child?
• At what age can my child start?
• How can I book a session?
• How many sessions per week do you recommend?
• How long does a session last?
• Do I need to attend the session with my child?

Learning

• Who are your teachers ?
• What languages do you offer ?
• What pedagogical framework do you use ?
• How long does it take for my child to learn?
• Is there any homework?
• My child studies a new language at school, can you provide support tuitions?

Paying

• How much does it cost?
• How do packages work ?
• How can I pay?
• Are unused credits refundable?

Internet-based

• What should I do if there is an audio issue with zoom?
• Do I need a high-speed internet connection ?
• Do I need to install something on my computer?
• Does it work on any device?
• What if the sound seems to not work during the interview or the first session ?

Scheduling

Scheduling

• How do I change/cancel a booking?
• Will I receive reminders for my bookings?
• Can I request with the coach to reschedule at short notice ?
• Why am I struggling to book a session for tomorrow ?

Coaching sessions

Late parent request for change

• Can I make a last minute request with the coach to reschedule?

What should I do after a session?

• Why does my child need to watch the video everyday?

Using Zoom

• Why can I not connect to the Zoom meeting room?
• My audio does not work
• My video does not work

Teaching and Learning

Coaches

• Why do you say coach and not teacher ?
• What is a near-native coach ?

Pedagogy

• Is the content standardised for all classes?