How do I change/cancel a booking?

Parents may change or cancel a booking beyond 24 hours of the session starting time. 

You need to go to the Coach calendar page from your family account and edit your booking time. Please kindly take note that the duration of the session cannot be changed. For any booking change, you may always cancel a session first by deleting it, and then make a new booking. It is very simple, just follow the steps. 

Step 1: Login to your account and click "Book sessions with Coach XX", as if when you book new sessions.

 

 

 

Step 2.1You may click on the slot that you have booked on the Coach's calendar to modify the date and time.

 

 

Step 2.2You may click on the slot that you have booked on the Coach's calendar to delete the booking.

  

Step 3: Double check your Updated / Deleted session.

 

 

 

 

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