In theory you cannot cancel or change a booking within 24 hours of the session start time. However, if you need to cancel or change the booking due to an emergency then you should contact the coach directly. We cannot guarantee that changes will be accepted and the final decision will be made at the coaches’ discretion depending on the other commitments they may have made. We strongly encourage you to copy all communications to firstname.lastname@example.org. We aim to assist you and want to fulfil any special requests that you may have.
If you do not know the email address of your coach, please send your request to us at email@example.com and write ‘Urgent’ in the subject title and we will get back to you as soon as possible.